Ink & Toner Solutions is always looking for ways to help our customers and anyone else that uses printers or printer products. Millions of people use the ink jet printer for home or office use but really have no one to turn to when things go wrong. Most of the customer service reps in the big box stores are not printer experts let alone well trained in the complexities of the inkjet machines they sell, so when something goes wrong and the customer calls they usually don’t get an answer. We at Ink & Toner Solutions aim to not only help you get your question answered but more importantly solve the problem.
We believe that the customer should receive as much help, insight and support about the product they bought. Far too often this is not the case. Manufacturers provide the bare minimum of support for their products, often in the form of outsourced tech support which often frustrates us more than the initial problem with our technology. In our constant search for ways to bring this information to our customers we are proud to offer an on-line help site through one of our tech partnerships that is easy to use and has videos to make the explanation of the issue crystal clear. All you do is choose the manufacturer’s name, click on the cartridge that goes into your printer and it brings you to a help page with the most common questions or issues for this machine. On many questions, the option to view a step-by-step video in plain English is provided, just click on the link in the entry about your issue, and the video plays. As always, if the help site does not answer your question, just give us a call and we’ll do our very best to help solve the problem or question you have. Try it out and let us know what you think.